SHIPPING POLICY

We now offer free standard freight on all coffee orders over $60. For those that require their caffeine hit in a hurry Express postage can be arranged for $15. We dispatch daily (Monday to Friday). All orders received before 2pm will be sent out the same day.

RETURN POLICY

RETURNS AND EXCHANGES POLICY

Returns and exchanges requested within 7 days of delivery will be at the customers expense.

HOW TO PROCEED IF YOU WISH TO RETURN OR EXCHANGE:

In order to facilitate the return of your item, you must email us at info@equilibrioespresso.com.au within 7 days of receiving your order. Goods must be returned within 7 days of the date you advise of the intended return.

Exchanges received outside of the above time frames are subject to product availability and the customer will incur any shipping costs for such exchanges. Acceptance of Returns and Exchanges outside of the stated time frame will be at the discretion of Equilibrio Espresso.

 

The return of any stock must be accompanied by the following information: customer name, address, invoice number, claim amount, reasons for return and a RETURN AUTHORISATION NUMBER which you will be given when you contact us to request a return.

Please note that we do not accept liability for returned goods if you do not return them to us via Australia Post's Registered Post service or a signed courier.

Equilibrio Espresso will not accept returns for any non-faulty items that have been used and are without original packaging. Upon receipt of an order, if any item has been received without packaging, the customer should notify us (by email) on the same day if they wish to return or exchange.


HOW TO PROCEED IF YOU WISH TO RETURN FAULTY GOODS

In order to facilitate the return of faulty items you must email us at info@equilibrioespresso.com.au and follow the standard returns process as detailed above.

 

Equilibrio Espresso Coffee Roasters guarantees the following:

(a) We guarantee that all our products are free from manufacturing defects in materials and workmanship;

(b) We guarantee that our goods are fit for the purposes for which they are supplied;

(c) We guarantee that all goods supplied by us are of merchantable quality;

(d) We guarantee to repair or replace in the case of a manufacturers defect within 1 month of receipt of return to us.

Please note that we will not accept returns in any of the following circumstances:

Consumer returns where there is no evident manufacturers defect;

Damage from accident;

Damage from misuse;

Damage from failure to take proper care of items;

Modified goods;

Damage that can reasonably attributed to wear and tear.

Please note that for any non-faulty items returned a credit note - not a refund - will be issued.

Faulty items will only be accepted if the goods are delivered to the customer in a damaged condition or there is a subsequent manufacturing fault of which we are notified within 7 days of delivery. All items returned as faulty will be inspected and any items deemed to have been damaged by fair wear and tear will not be accepted as faulty. Items received outside the above time frames are accepted only at the discretion of Equilibrio Espresso Coffee Roasters.

We will give a full refund on any faulty items subject to the terms outlined above. This refund may be paid to the customer via bank transfer or credit card refund.


EXCHANGES

Exchanges are possible if the item is available. We can only exchange faulty items for the same product, or at our discretion an equivalent product. If you wish to exchange, please make your request clear when you email us about the fault.

 

Where possible items may be repaired but only where such items are deemed faulty and suitable for repair. Repaired items are shipped free of charge to you if the product is deemed faulty.

We strongly advise all customers to check items thoroughly upon delivery before removing any original packaging and before disposing of any original packaging.

Please note that we do not accept liability for goods that are not returned via Australia Posts' Registered Post service or signed courier.


RECEIVING A REFUND

Credit Notes will be issued within 7 days of products being returned, which can be used against future purchases at www.equilibrioespresso.com.au and are valid for 6 months from date of issue.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside Australia.

Refunds for faulty items will be made within 30 days of the date of return. All undamaged, correctly returned products will be credited to the customer's bank account or credit card including GST for all Australian shipments excluding shipping charges.


RETURNS POLICY FOR ITEMS ON SALE

Equilibrio Espresso will not exchange / refund on sale items, however we may at our discretion offer a credit note. We request that all goods are returned within 7 days of the date of delivery if credit has been approved.

Any items returned outside this time frame are accepted at the discretion of Equilibrio Espresso.

THE ROASTERY

Level 1 / 811 High Street 

THORNBURY VIC 3071
 

CONTACT

+61 3 9496 0780
+61 438 508 822

info@equilibrioespresso.com.au

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