ADDRESS

Level 1, Corner Hutton Street and High Street

Thornbury VIC 3071

Tel: +61 3 94960780 

M: +61438508822

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© 2016 by Equilibrio Espresso Coffee Roasters

Payment & Pricing

 

What payment methods are available on your website?

On the Equilibrio website we accept all major cards, all of which is handled through our PayPal portal for a quick and easy transaction without any lengthy signing up process.

 

Are prices shown in Australian Dollars?

Yes, all prices are shown in Australian Dollars ($AUD) and are inclusive of any applicable Goods and Services Tax (GST)

Postage & Shipping

How soon will my order be sent?

All in stock item orders received before 12pm AEST will be packed and sent out that same day.

How much will it cost to send my order?

A flat rate of $10 delivery fee will be charged within Australia.

How is my order delivered? And who will deliver my order?

All parcels leave Equilibrio Espresso every business day (except on Weekends and Public holidays). All parcels are sent by either Hunter Express, Registered Post (E-Parcel), Express Post (E-Parcel Express). If you have not received your parcel within the specified time frame and believe that it could be lost or delayed, you may email Equilibrio Espresso at info@equilibrioespresso.com.au for more information.

Do you ship internationally?

Currently we only ship within Australia.

To speak to one of our representatives regarding international orders contact us via info@equilibrioespresso.com.au

 

Commercial and Catering

Do you offer training on coffee equipment?

Yes, our trained sales team can provide you with training for all of your staff to ensure that each cup of coffee they produce tastes and looks great.

 

Do you offer coffee equipment packages for cafe/office customers?

Yes, we know that our customers have quite different needs; every business has a different image to uphold. Our sales team can work with cafés, restaurants and the like to create a marketing package that will complement your business.

 

What happens if my coffee equipment breaks down?

We have trained technicians who can provide round the clock service to keep our hospitality customers’ coffee machines serviced and operating efficiently.